Assurance Plus Support

World Class Printer support now available to everyone!

Welcome to the Assurance Plus Contract (previously Netsync+ Support), a cost effective way to have as close to 100% up time on your printing and scanning.

Want to finally setup scanning on your current device? Need help getting printing to work on Windows 8? Mac 10? The Assurance Plus contract allows anyone to cost effectively outsource the support of their current printing/scanning equipment… regardless of the PC or Mac Operating System.

Sign up for one full year of remote support… free yourself from the printer support madness! Experiencing the increase in productivity that a Assurance Plus enabled work force can provide!

IT Professionals- STOP THE REOCURRING TICKET MADNESS! Morph the MRC sticker attached to your device into a lifeline for your users! and a time saver for your department. Empower the entire company to call MRC to solve ANY printer issues, FAST!

Please reach out to our Customer Care Center for more information on how to reduce your IT costs while simultaneously reducing the down time for your users! 1-877-549-0777

1 to 3 printers/scanners supported for $300.00 per year. That is only $25.00 per month for unlimited support! UNLIMITED PC’s / Macs supported!! Purchase as many as you need!

United States (Except California): Remote support ONLY. Unlimited hours for the full years time.


GREATER California:  Remote support to begin the process, with escalation to onsite support included* at NO CHARGE. *Certain restrictions apply

Included but not limited to the following services:


Resolve MFD connectivity issues
Assist in isolating application print issues
Remote support for printing/scanning issues
Installation and testing of system upgrades and software
Print driver updates – server/workstation
Configure additional scan destinations
Implementation of optional MFD services
Assist Managing MFD functionality
Reconfiguring of MFD to your network
Print driver installation for Server/Workstation
Remote training for Staff/Office Admin


Cost effective solution for MFD Services
Remote response for minimal down time
Unlimited Remote Analyst Support Provides long term savings vs. outsourced IT


Q: How do I submit my request?

A: You may call or email in your request.

Q: What if I add more employees during the contract?

A: The contract includes unlimited employees, we truly hope you double in size, we will install every single print driver.

Q: If I buy a printer at an electronics store after I purchase the contract, may I add the device to the current contract?

A: YES! However it is covered for the duration of the contract term.