August had a lot of great entries for Employee of the Month and it was difficult to narrow it down. That’s why we’re happy to announce that we have 2 outstanding employees to recognize for this award! Congratulations to Thomas Ziska, Onsite Service Technician on our Healthcare team in OC/LA, and Sarah Tremearne, Account Manager for our major accounts in the Bay Area.
Thomas has been recognized as the go-to-guy for one of our top healthcare clients for his knowledge of LLEAP printing. He is fast and efficient, closing out 113 calls in August alone, and ensuring the day ends with single digit service tickets outstanding. In order to increase efficiency and decrease downtime for the client, Thomas utilizes green parts whenever possible – helping attribute to his high service close rate. Additionally, he closely tracks all monthly service tickets so that when any unit has multiple calls in a month, he proactively replaces them – again decreasing client downtime. Thomas not only shines in his own numbers, he’s a team player and lends a hand when and where needed, taking on the responsibility of collecting and reporting meters for all devices throughout the hospital every month.
Sarah is recognized as a person who is committed to her clients and goes beyond the call of duty as a customer service advocate. She proactively works with her customers to ensure they are getting the best service MRC can provide – completing walk-throughs to ensure correct billing, providing additional trainings – some of which go beyond normal working hours. The start of school is an important period for many of the universities we support in the Bay Area. In order to meet the increased needs of the various staff, Sarah made herself available for multiple trainings at different hours to support the clients. Sarah does this all on her own accord. Sarah also works closely with onsite IT to develop proactive game plans for peak usage periods. She needs no prompting to do these, but does so to build the relationship, cement trust, and prove her commitment to her clients.
Congratulations to Thomas Ziska and Sarah Tremearne, our August Employees of the month! You are both a valuable asset to MRC and we appreciate and recognize your hard work and dedication!